Terms & Conditions

Effective August 3, 2026. Kirin Global Supplies may update these terms; the version posted at the time you place an order governs that order.

These Terms of Sale govern all orders placed with Kirin Global Supplies ("KG Supplies," "we," "us"). Placing an order means you accept them. If your purchase order or other document contains terms that differ from these, those terms do not apply unless we agree to them in writing.

1. Wholesale sales only

We sell to businesses in the sign, print, graphics, and related trades. We do not sell to the general public. An approved account is required for wholesale pricing. We may decline to open an account or to accept any order.

Wholesale pricing requires $10,000 in purchases per year. Purchases are measured on a rolling twelve-month basis. Accounts that fall below the threshold may be moved to website list pricing.

2. Quotes and pricing

Written quotes are valid for 15 days from the date issued. Extensions are granted only by written email approval from our President, Vice President, or Sales Manager. Prices are subject to change without notice, including where a manufacturer changes pricing, a raw material or freight surcharge applies, or a published price contains an error. Prices exclude taxes and delivery charges unless the quote says otherwise.

We reserve the right to correct pricing, specification, and availability errors on the website or in any quote, including after an order is submitted. If a correction materially changes your order, we will contact you before proceeding.

3. Order acceptance

Submitting an order, online or otherwise, is an offer to buy. A confirmation email acknowledges receipt but does not by itself constitute acceptance. An order is accepted when we confirm it in writing or ship the material, whichever comes first.

4. Payment

Payment is due at the time of order unless we have approved open account terms in writing.

Net terms. Open account terms are available by application only and are not granted automatically. Request the credit application from sales@kgsupplies.com. As a general guideline we look for a history of approximately five completed, paid transactions before considering an application, and approval remains at our discretion. We may reduce, suspend, or withdraw terms at any time.

Finance charge. Past-due balances accrue a finance charge of 1.5% per month (18% per year), or the maximum rate permitted by applicable law, whichever is less.

Past-due accounts. We may place an account on credit hold and suspend open and pending orders while any balance is past due.

Acceleration. To the fullest extent permitted by applicable law, if any invoice remains unpaid 90 days after its invoice date, the entire outstanding balance on the account becomes immediately due and payable, whether or not those other invoices have reached their due date, and the account may be referred for collection or legal action.

Costs of collection. To the fullest extent permitted by applicable law, the buyer is responsible for all costs of collection, including reasonable attorney fees, court costs, collection agency fees, and interest, whether or not suit is filed.

5. Purchase orders

We accept purchase orders with prior approval. Schools, government agencies, and military are the most common. Contact us to set up PO terms before ordering.

6. Taxes and resale certificates

Applicable sales, use, and transaction privilege taxes are added unless we have a valid, current exemption or resale certificate on file for the delivery jurisdiction. Keeping that documentation current is the buyer's responsibility, and the buyer is responsible for any tax later assessed because a certificate was missing, expired, or invalid.

7. Special orders and non-stock items

Special orders and non-stock items are ordered specifically for you. They:

• cannot be returned;
• cannot be cancelled once placed;
• ship on the manufacturer's lead time, which we do not control.

In the rare case a manufacturer agrees to accept a special order back, any restocking fee they impose is passed through to the buyer.

8. Cutting, slitting, and made-to-order material

Material cut to size, slit to width, or otherwise produced to your specification is made to order and is not returnable. Custom cuts typically require 48 to 72 hours of production time before an order ships; delivery cutoffs run from completion of that work, not from order placement.

Cut and slit dimensions are produced to commercial tolerances. Confirm required dimensions and tolerances in writing before we cut.

9. Delivery, freight, and risk of loss

Delivery minimums, fees, cutoff times, oversized handling charges, and route schedules are published on our Shipping & Returns page and are incorporated into these terms.

Delivery dates are estimates. We are not liable for losses arising from late delivery, including production downtime, missed installation dates, or liquidated damages owed by you to a third party.

Title and risk of loss pass to the buyer when material leaves our dock (FOB origin). Once a shipment is tendered to a carrier, it is in the carrier's custody. Claims for loss or damage in transit are between the buyer and the carrier; we will provide documentation to support a claim but are not a party to it and are not responsible for lost shipments.

Deliveries on our own vehicles are different. Where we deliver on a Kirin van, we are the carrier. Material damaged in our care on a Kirin route will be replaced by us at no charge to you.

Signature on delivery. Carrier shipments are released without a signature unless signature service is arranged in advance. Contact us before you order if you want it. Shipments released without a signature are delivered at the buyer's risk, and we are not responsible for shipments recorded as delivered by the carrier.

Freight shipments must deliver to a business address with means to receive the material. If a delivery fails because the site cannot receive it, redelivery and storage charges are the buyer's responsibility.

10. Inspection, shortages, and transit damage

Inspect every shipment before you sign for it. Do not sign for visibly damaged material. Signing a clean delivery receipt generally ends your ability to file a carrier claim, and neither we nor the carrier can help you after that. Refuse the damaged portion or note it as DAMAGED on the receipt, and call us the same day.

Shortages, mis-picks, and other discrepancies must be reported within 5 business days of delivery.

11. Returns

We do not accept returns except for material with a manufacturer defect, as described below. No return may be made without prior authorization from us. The following are not returnable in any circumstance:

• material ordered in the wrong color, size, or finish;
• cut, slit, or made-to-order material;
• special orders and non-stock items;
• material damaged by storage, handling, or application after delivery;
• material used outside the manufacturer's published specifications.

12. Manufacturer defects

Where material fails because of a manufacturing defect, we will submit a claim to the manufacturer on your behalf and provide the manufacturer's claim form. To do so we need, within 30 days of delivery: the invoice or order number, the roll and lot numbers from the product label, photographs of the defect and the label, and a description of the equipment, settings, and substrate involved. Retain the packaging, liner, and product label. Partially used material remains eligible.

The manufacturer, not KG Supplies, decides whether a claim is approved and what remedy applies, which is typically replacement material or a credit. Turnaround is set by the manufacturer.

13. Suitability, color, and product information

Manufacturer specifications, durability ratings, and technical data sheets are provided by the manufacturer. We pass them along in good faith but do not independently verify or guarantee them.

The buyer is responsible for determining whether a product is suitable for its intended application, including substrate, environment, ink and equipment compatibility, method of application, and any applicable code or regulatory requirement. Where an application is large, unfamiliar, or critical, test the material before committing labor to it.

Color, gloss, and caliper vary between production lots within manufacturer tolerances. For projects requiring color consistency, order all material at once from a single lot and confirm lot availability with us before ordering.

14. Equipment

Equipment is sold subject to the manufacturer's warranty and any additional terms stated on the quote. Financing is provided by third-party lenders; CCIC,LLC is not a lender, makes no credit decision, and is not party to any financing agreement. Equipment delivery requires a site capable of receiving freight, and installation requirements are the buyer's responsibility unless expressly quoted.

15. Warranties

16. Limitation of liability

17. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including manufacturer allocation or discontinuation, carrier disruption, labor action, severe weather, fire, utility or network failure, or government action.

18. Intellectual property

Manufacturer names, product names, and trademarks referenced on our site belong to their respective owners and are used to identify the products we distribute. Site content is owned by CCIC, LLC and may not be reproduced without permission.

19. Governing law and venue

These terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles. Venue for any dispute lies in the state or federal courts located in Maricopa County, Arizona, and the parties consent to that jurisdiction.

20. Entire agreement and severability

These terms, together with our published Shipping & Returns policy and any written quote or credit agreement, are the entire agreement between us regarding your order. If any provision is held unenforceable, the remainder stays in effect.