Customer Question & Answers


What are your hours?

Orders are excepted 24/7 online. Orders will be processed on the next business day. Customer Service is available 8:00am – 4:00pm PST Monday thru Friday (Closed Major Holidays) You can email us by either clicking on the "contact us" tab or email direct to: customerservice@kgsupplies.com. You will receive a confirmation email within 24 hours.

When do I receive my order?

Please refer to shipping & returns page.

Do you have a catalog?

Please note that we do not print any catalogs. However, our website provides a complete list of the products we carry. If you cannot find a specific item in the printing and graphics industry, our team specializes in finding it for you. Please contact us and ask for the sales manager, who will be happy to assist you in your search. Thank you for your understanding.

I can’t find an item on your site. What do I do?

Please email us with the product you are requesting: Customerservice@kgsupplies.com or give us a call at 602-272-8655. We will assist you to the best of our ability in locating the product that suits your needs. We also specialize in finding hard to find sign and graphic items. Please contact us if you need help with any items. 

Do you ship internationally?

At this time, we do not offer international shipping. However, if you would like a freight quote, we would be happy to provide you with an estimated cost. Please contact our customer service team for more information. Thank you for your understanding.

Do you accept purchase orders?

Yes. Must be pre-approved. (Schools, State, Government agencies and Military are the most common accepted). Contact us here and we will call you to discuss further details.

I would like to cancel/change my order. How does this work?

Please contect us before your item ships. 

I received the item, and it is defective. What do I do?

In the rare event that you find a manufacturing defect on one of our products, please contact us immediately. We will provide you with the manufacturer's claim form and assist you in filing a claim. Our team will work with the manufacturer to resolve the issue as quickly and efficiently as possible. Thank you for your cooperation.

I received an item, and it was damaged during shipping. What do I do?

Kirin Global Supplies is not responsible for shipping damages unless the shipments are signed for as "DAMAGED" with the various shipping companies used. Please inspect all shipments upon receipt.

Do you offer Free Shipping?

Please refer to the shipping a returns page.

Do you guys print graphics and sell to the general public?

No, we do not print graphics nor sell to the general public. However, since we sell in the sign and graphics space, we have a network of clients who specialize in printing graphics. If you need assistance with finding a vendor who can provide the products or services you require, please give us a call. We will gladly refer you to one of our clients who can assist you with your specific needs. Thank you for your understanding.

What is MacTac PermaGard SAG 38 and what are its primary uses?

The MacTac PermaGard SAG 38 is a 1.5 mil high gloss, optically clear anti-graffiti laminate designed for protecting graphic images. It offers excellent UV and graffiti protection, making it suitable for both indoor and outdoor applications. It's commonly used for laminating photographic prints, transparencies, and various inkjet prints to protect them from graffiti, UV light, dirt, and moisture.


Can the SAG 38 film be applied to curved surfaces?

The SAG 38 is not recommended for application on riveted, embossed, or curved surfaces. It's designed primarily for smooth, flat surfaces to ensure optimal adhesion and performance.


How durable is the MacTac PermaGard SAG 38 laminate?

The MacTac PermaGard SAG 38 laminate offers up to 2 years of durability outdoors and up to 5 years indoors. This longevity helps protect your graphics from external elements over an extended period.


Is the laminate easy to clean if it gets graffitied?

Yes, one of the key benefits of the SAG 38 laminate is its graffiti-resistant feature. If tagged, graffiti can be easily cleaned off using most commercially available graffiti-removing cleaners that do not contain grit, without damaging the graphic beneath.


Does the film provide UV protection?

Absolutely! The SAG 38 laminate includes UV resistance to help protect against sun damage and extend the life of your underlying graphic.


Can I apply this film myself or do I need a professional?

While the SAG 38 can be wet applied directly to windows and mirrors, we recommend application with a professional laminator, especially for larger or more complex projects, to ensure the best results.


Is the SAG 38 film clear enough for window applications?

Yes, the SAG 38 film is ultra-clear and high gloss, making it an excellent choice for window applications where optical clarity is important.


What applications is the Arlon Series 2500 suitable for?

The Arlon Series 2500 is specifically designed for backlit or internally illuminated signage. It's ideal for applications such as city billboards, retail store displays, airport signage, and any location where high visibility and durability are essential.

How many colors are available in the Arlon Series 2500 range?

The Series 2500 comes in 58 standard colors and offers custom color capabilities for those needing a specific shade. This wide range of colors allows for complete creative freedom in your sign designs.

What makes the Arlon Series 2500 different from other vinyl films?

Its superior thermoformability and wet application options, thanks to the synthetic liner, set it apart. Additionally, the batch-to-batch color consistency ensures uniformity across multiple signs or batches, which is critical for maintaining brand consistency in large-scale or national campaigns.

What is the durability of the Arlon Series 2500?

This film boasts an impressive 7-year durability rating when unprinted, making it a long-lasting choice for both indoor and outdoor applications.

Are there different sizes available for the Arlon Series 2500?

Yes, the film is available in roll widths of 24" and 48", and roll lengths of 10 yards and 50 yards, offering flexibility based on the scale of your projects.


Can the Arlon Series 2500 be used on different substrates?

Absolutely, the Series 2500 is compatible with a wide variety of rigid and flexible substrates, making it a versatile choice for various sign-making needs.


Is the adhesive on the Arlon Series 2500 strong and durable?

Yes, it features a permanent, clear adhesive that ensures a strong bond and longevity of the signage, especially important for outdoor or high-traffic areas.


What makes the Orafol ORACAL 8800 ideal for backlit signs?

The Orafol ORACAL 8800 is specifically designed for high-quality backlit signage. Its translucent premium cast vinyl allows light to pass through effectively, illuminating and enhancing the vibrancy of colors. This makes it perfect for creating eye-catching, illuminated displays.

Can Orafol Oracal 8800 vinyl film be used outdoors?

Yes, the Orafol ORACAL 8800 is suitable for outdoor use. It has a durability rating of up to 10 years, ensuring long-lasting performance and resistance to weather conditions.

Is Orafol Oracal 8800 material easy to cut and apply?

Absolutely. The Orafol ORACAL 8800 is designed to be user-friendly for both professionals and DIY enthusiasts. It can be easily cut to desired sizes and shapes, and its solvent-based, permanent adhesive ensures a secure application.

Are there many color options available in Orafol Oracal 8800?

Yes, the Orafol ORACAL 8800 comes in a wide range of colors, offering 48 diverse options to choose from. This variety allows for great flexibility and creativity in design.

What are the available sizes for Orafol Oracal 8800 vinyl film?

The Orafol ORACAL 8800 is available in lengths of 150 feet (50 yards) and 30 feet (10 yards), and widths of 24 inches and 48 inches, providing options to suit different project sizes.

Is Orafol Oracal 8800 compatible with thermal transfer printing?

Yes, the Orafol ORACAL 8800 is compatible with thermal transfer printing, allowing for high-quality, custom graphics and text on the vinyl.

How does Orafol Oracal 8800 adhesive quality of this film compare to others?

The Orafol ORACAL 8800 features a clear, solvent-based, permanent adhesive, which provides a strong and lasting bond. This makes it more reliable, and durable compared to many other vinyl films.

What is Arlon 4600GLX/MLX and how can it benefit my graphics shop?

Arlon 4600GLX/MLX is a high-performance, multi-purpose vinyl film, available in both gloss and matte finishes. It's designed for a variety of applications, including vehicle wraps, window graphics, and general signage. This film benefits your graphics shop by offering versatility, ease of installation, and durability, allowing you to cater to a wider range of customer needs and ensuring long-lasting quality in your work.
How does the installation process of Arlon 4600GLX/MLX differ from other vinyl films?
This film features Low Profile X-Scape Technology®, which significantly eases the installation process. It allows for a bubble-free application, reducing the time and effort required for installation. The repositionable light gray adhesive also contributes to an easier alignment and application, making it more user-friendly for both seasoned professionals and beginners in vinyl installation.
Can Arlon 4600GLX/MLX be used for both indoor and outdoor applications?
Yes, the Arlon 4600GLX/MLX is suitable for both indoor and outdoor applications. Its durability and ink compatibility (eco-solvent, solvent, UV, and latex) make it a versatile choice for various environments and graphic needs.
What types of surfaces can Arlon 4600GLX/MLX adhere to?
The Arlon 4600GLX/MLX is designed to adhere to a range of surfaces, especially those with simple to moderate curves, such as vehicles. This makes it an ideal choice for car wraps, but it's also suitable for flat surfaces, making it versatile for different signage and graphic projects.
How long does the Arlon 4600GLX/MLX last, and does it protect the surface it's applied to?
The Arlon 4600GLX/MLX offers a durability of up to 7 years (unprinted), making it a long-lasting option for your clients. Additionally, it protects the surface it’s applied to, preserving the original paint and condition, especially in the case of vehicle wraps.
Is the Arlon 4600GLX/MLX environmentally friendly?
Compared to traditional vinyl films, Arlon 4600GLX/MLX is more environmentally friendly. It does not require the use of harsh chemicals or solvents during application or removal, making it a safer choice for both the environment and your workspace.

Do you offer overnight shipping to New Mexico, Southern Colorado, and West Texas?

Yes, Kirin Global Supplies now offers overnight shipping to select zip codes. Orders over $200 qualify for free overnight shipping, excluding 48" x 96" panels, which can be shipped at an additional cost. This service is available to wide format sign and graphic printers, as well as car wrap shops in cities including El Paso, Albuquerque, Las Cruces, and surrounding areas. For a full list of eligible zip codes and more details, please visit our shipping information page. We strive to deliver your orders quickly and efficiently, ensuring you have the supplies you need without delay.

Do you offer overnight shipping Las Vegas and Surrounding Area? 

Yes, Kirin Global Supplies now offers overnight shipping to select ZIP codes in Las Vegas and the surrounding areas. 

Our overnight shipping service is available to the following ZIP codes:

  • Las Vegas and Surrounding Areas: 89101, 89102, 89103, 89104, 89106, 89107, 89108, 89109, 89110, 89113, 89115, 89117, 89118, 89119, 89120, 89121, 89122, 89123, 89124, 89125, 89126, 89127, 89128, 89129, 89130, 89131, 89134, 89135, 89138, 89139, 89141, 89142, 89143, 89144, 89145, 89146, 89147, 89148, 89149, 89150, 89151, 89152, 89153, 89154, 89155, 89156, 89157, 89158, 89159, 89160, 89161, 89162, 89164, 89165, 89166, 89169, 89178, 89179, 89183
  • Boulder City, NV: 89005, 89006
  • Hurricane, NV: 89070
  • The Lakes, NV: 88901, 88905, 89163
  • Mesquite, NV: 89024, 89027, 89034
  • Hurricane, UT: 84737
  • Saint George, UT: 84770, 84790, 84791

1. What is the Sun Sign Controls Solar Powered Portable Display Sign? The Sun Sign Controls Solar Powered Portable Display Sign is an innovative signage solution designed to harness solar energy for extended nighttime visibility. It features advanced night illumination, is weatherproof, and can display customizable graphics on both sides.

2. How does the solar power feature work? The sign is equipped with two full-sized solar panels, one on each side, that capture sunlight during the day. This energy is stored and used to power bright LED lights that automatically turn on at night, ensuring your message remains visible well into the evening.

3. Can the sign be used in all weather conditions? Yes, the Sun Sign Controls display sign is built to withstand various weather conditions, including rain, snow, heat, and cold. Its durable and rugged design ensures it performs reliably in any environment.

4. How customizable are the graphics on the sign? The sign features double-sided illumination, allowing you to display different graphics on each side. You can use standard 3' x 2' graphics that can be easily personalized to your specifications. Optional cling graphics sheets are also available for quick updates and localized changes.

5. Is the sign easy to transport and position? Absolutely. The sign is designed with integral wheels and optional aluminum extendable legs, making it easy to move and position in various locations. It’s perfect for portable and fixed applications.

6. How long does the sign stay illuminated at night? The solar-powered sign provides up to 7 hours of visibility after sunset. For additional illumination beyond 6 hours, an included AC power adapter can be used to quickly recharge the sign.

7. What are some ideal applications for this sign? The Sun Sign Controls Solar Powered Portable Display Sign is versatile and can be used in a wide range of applications, including:

  • Restaurants and Bars
  • Event Venues
  • Real Estate Listings
  • Retail Stores
  • Public Safety and Traffic Control
  • Construction Sites
  • Campaigns and Political Events

8. How do I update the graphics on the sign? Updating the graphics is simple. Standard 3' x 2' graphics can be easily inserted and replaced. For quick changes, optional cling graphics sheets can be applied over the existing graphics, making updates a breeze.

9. Is the sign environmentally friendly? Yes, the sign is eco-friendly as it harnesses solar energy, reducing the need for traditional power sources and lowering energy costs. Its solar panels ensure that the sign operates efficiently using renewable energy.

10. Where can I purchase the Sun Sign Controls Solar Powered Portable Display Sign? You can purchase the Sun Sign Controls Solar Powered Portable Display Sign through Kirin Global Supplies, the national distributor for Sun Sign Controls. Visit our website or contact our sales team for more information and to place an order.